I have always had run of the mill experiences at Lifetime Vision Care and with Dr. Bergeron; until my latest visit. It started with me dropping by the office at 0900, either Monday or Tuesday, 25 or 26 July. All I wanted was a pair of sunglasses, like the clear glasses I had in my hand. Same frame, same prescription. Just another pair of glasses, just like the ones I had in my hand, which I also got from LVC.
I made my request clear. I stated that it was near the end of the month, I had no money left from my VA Compensation check. I had no cash. I told them that I needed it to be covered by my insurance, under my wife’s eye care policy. I needed it not to burden me financially. I was clear about that.
I was ushered into the “Frames Room”. The girl in that room opened up a file folder and said, “Here are a few frames that would normally be covered by your insurance, but your prescription expired and we can’t really give you a new pair of glasses.”
I told her that I didn’t want new glasses. I was happy with the old prescription. They didn’t have to bother going through all the trouble. Just take the glasses I had in my hand and make another pair, exactly the same, except as sunglasses.
Once again I was told that they usually don’t make new glasses once the prescription has expired. I asked when it expired, why was it a problem and what were my alternatives? The girl said that she could make me an appointment to see the doctor and then I could get new glasses.
I plainly asked, “Will the insurance cover it? I have no more money for the month.” I was told that it would, so an appointment was made for me to come back the very next morning.
The next morning I was ushered in. I was given a few eye tests. Then I was asked if I would like some special test that the doctor likes to do. I reiterated my cash concern and asked if the insurance covered this other test. I was told that it did not, so I declined. I was then lead into another room where another assistant did some other testing before Doctor Bergeron came in.
The doctor did some “This one or this one” testing and then asked me about my visit. I mentioned that I was broke, came in only for sunglasses, but was kind of forced to take this appointment. He asked, “You’re completely broke?” And I answered that I don’t get my compensation check, as a disabled veteran, until the first; so at the end of the month, I am always out of money for a week or so, before the next month’s check arrives.
He then asked me something that I thought was kind of personal, unless he was planning on giving me a price break, and asked how much money my compensation check was. I didn’t feel like telling this stranger how much I get; it’s not like he’d tell me how much he made each month, but when he guessed a fairly wide margin around the right dollar range I acknowledged that he was close. He then said, “So you make between (such and such) and (such and such) a year?” I again acknowledged that he was in the right ballpark, but I was still uncomfortable telling an outsider how much my check was for when this information was not being used on a financial hardship application.
And then the doctor said, “You’re not disabled. Anyone who can ride a motorcycle isn’t disabled. You’re not disabled.” All of which I found very offensive and insulting.
This man does not live in my skin. He does not walk (or should I say, “Limp”?) in my shoes. He doesn’t spend countless hours a week having to be taken care of by his wife because he can no longer put weight on his leg towards the end of the afternoon; or be helped in and out of the shower because his back is burning from a normal day’s usage.
This man did not have my surgeries; did not go through my rehab; did not have to put a prosthetic devise on his left leg that morning in order to make it to a doctor’s appointment. But I remained polite and simply stated that indeed I was a disabled veteran of the United States Armed Forces.
Finally it was time to look at frames. The young lady from the previous day came out to assist. She again took out a folder and she let me know that my insurance did cover a whole line of frames. I chose a frame similar to a pair of glasses that I already had, which I had gotten there, as well.
When it was all said and done, I asked again, “And the insurance will cover these?” Again I was told that it would. So I sat back and watched her write down the size and the frame and the insurance coverage and some other information on a piece of paper; and then she said, “Do you want them (something to do with shatter-resistant)? It would add $39.00 to the cost.” I said, “No, I’m broke. I’m going to have to skip that this time.”
Then she ushered me over to the counter to check out; and the girl behind the counter said, “Your final cost will be $149. (Or something like that)” And I said, “I thought this was covered by insurance?”
The girl behind the desk answered, “It is. Insurance covers (this part) up to (this amount) and (this part) up to (this amount) and (this part) up to (this amount) and your co-pay for this is (x dollars) and for that is (x dollars), so your total is (whatever it was). “
I said, “I don’t have that. I won’t have that until the first.” She answered, “Then you’ll just need to pay the co-pay for today’s visit which is (whatever it was).”
I said, “I don’t even have that. I am broke until the first. I thought I mentioned that.”
She answered, “In that case, we won’t be able to order the glasses until you come back on the first with at least a deposit in the amount of (whatever).”
I went back. I paid my co-pay. I paid for the glasses. I made sure that I didn’t owe them anything. I made sure that we were square. I got my glasses. And I still have a bad taste in my mouth.
Back in the day, as they say, problems like this would have me breaking tables, throwing chairs, and going home and getting loaded. Today, I write a little letter, tell my story, and go on to the next obstacle on my journey!
I love this program.